r/mildlyinfuriating • u/TraderRoyce • 15h ago
drink went room temp McDonald’s in my area doesn’t allow free refills anymore
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u/goldman459 15h ago
None of the minimum wage staff will give a fuck. Just watch out for a supervisor/manager second time you go up.
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u/Beatbox_bandit89 15h ago
When I worked fast food, as long as you were nice to me, I would give out free shit under the flimsiest of pretenses. If you said your order was wrong or we forgot something or whatever, bam, free food. Never in a million billion years would I even notice someone stealing soda in any amount.
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u/10000Didgeridoos 15h ago
It’s crazy how many man and woman-children think yelling at service industry staff is the move to get what they want when actually if you are the rare nice and polite person, they will usually go out of their way to help you.
One time a waiter got my order wrong and he was legit scared to tell me as if I was gonna yell at him for it. Instead I got to take the wrong order home in a box and got my original order made too.
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u/Hrothgrar 🧙♂️ 14h ago
I've gotten so much free food by just being a decent human being. It's nice, but it's also sad. It demonstrates how rare kindness from customers must be.
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u/super_sayanything 13h ago
Whenever people mess up food wise or customer service wise I'm usually super chill about it and their reactions of gratefulness kind of alarm me because I realize most people are not.
Like if you mess up my meal but get me another one, I ain't getting mad at you.
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u/uber765 11h ago
Exactly. We've all fucked up at work. Most of us don't get screamed at by random assholes when we fuck up.
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u/BlindlyCoherent 9h ago
People fuck up my order it seems more often and had to go all the way back to the restaurant to get whatever was missed. I’m polite and respectful … always gets me more than I asked for, but only expected it to be just what I ordered.
Shit happens. I can’t live on your wage and I’m certainly not going to shit on you for making a mistake. This could be your 8th hour on your feet or second job. You showed up and tried, I got you.
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u/Ws6fiend 10h ago
So there's like one exception to being upset over the wrong food. If someone has allergies to specific parts of the food. I'm not saying they should get yelled at, no one should, but to me this is the only time you should be upset about food.
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u/Mushroomphantom 13h ago
For real the only thing they hate more then rude customers is the company they work for so if your friendly with them they will help you fuck over the establishment
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u/TerribleRecord666 14h ago
Legit. I just switched my internet away from Comcast to t-mobile and was having really shitty streaming video. Narrowed it down enough that I was 99% sure they just gave me a bad gateway. So I called customer service. I was adamant throughout that I just wanted a new gateway, and they were giving me a bit of a run around that my experience was to be expected, yada yada. I was audibly frustrated, but patient and professional with them throughout. And at the end the rep ended up sending me a new gateway, along with her personal contact info, along with promising to check in with me in a few days to see if my internet improved with the new router. All in all, the whole experience was about as positive and pleasant as you can expect from a corporation these days. And I chalk it up entirely to the fact that I was insistent, but polite and calm the entire time.
And yes, my new router has fixed the issue completely.
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u/BeigeVelociraptor 14h ago
I cannot count the number of times I or a co-worker would give people an item for the sale price after the sale ended/coupon expired just because they were friendly to us.
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u/FireFoxUse 15h ago
That was me when I was at Wetzel's Pretzels. I hated my general managers because they were mean, so for payback, I would do things for nice customers.
I would also tell the auditors to suck an egg because they would record our transactions too
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u/Vayle-666 14h ago
Recently, they forgot 20 piece nugget in my order. My husband went back in to let them know, and they threw a HUGE fit about lying customers trying to get free shit and basically shoved the 20 piece at him after trying to deny it at first. We don't go to McDonald's anymore.
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u/Brandon_Rahl 13h ago
Ya know, I was at a Mcdonalds in a Walmart a few months ago; the exact same thing happened, except they gave me a 10 piece instead of a 20. (I counted, just to be sure they weren't just using the 10 box but still put in 20.)
I was very polite, and it wasn't busy, there was only 1 other person. I waited for them to finish up, then said I got a 10 instead of 20, I'm so sorry for the hassle, but here's the receipt and nuggets.
After swearing at me in spanish, then angrily denying there was an issue in English, I just set down the food and receipt on the counter, and said I paid for 20, please get me the rest of my order.
I then watched them take the 10 nuggets I had already opened and touched, set them back on the line with the rest of the nuggets (where they grabbed mine from the first time), walk into the back, and then slam down a 20 piece, before going to their coworkers and loudly cursing me in spanish more.
It was such a weird experience. If I didn't have 100 stories of being nice and having workers be nice in return, I'd be quite upset. As it is, I just never eat at that store anymore, both because of how rude they were, and how disgusting I found their handling of my touched and opened food. I'm fairly sure they just sold it to the next person who ordered nuggets.
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u/Thine_Frosted_Toad 14h ago
Reminds of this college kid who worked at a fastfood store we went to. Customer(and old lady) infront of us was rude af to him. When we got up there. I felt so bad that i apologized to him for the customer infront even though i have no clue who she was. The kid hooked us up with so much free shit rofl
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u/GlitterPirateKiki58 10h ago
Back in the late-2000s, early 2010s when I worked retail, I played fast and loose with the coupons.
The chain that I worked for would give out 25% off coupons that could be redeemed at a future date. It was supposed to be only for purchases over a certain dollar amount and to drive future traffic into the store.
I’d keep extras in my apron pocket and would scan them for whoever was nice to me. The coupons always had the same barcode for each promotion cycle, so I could reuse them an unlimited number of times.
No way could I get away with that nowadays, given how much companies track employee metrics.
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u/-blundertaker- 14h ago
I once got shorted a tender in the KFC drive thru. I went in and let them know, asking if I could get another.
This woman sighed, took the box, and when she handed it back it was heavy. I was grateful, but damn girl, I can't eat this much chicken! 😂 Had to ask my roommates to take some.
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u/Nearby-Key8834 14h ago
Last week I went into Jersey Mike's asking if I could put some water in my water bottle and the worker said, "you can fill it with soda, I don't care."
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u/Same_Mood_8543 15h ago
Seeing any employee in a customer facing area for longer than the half second needed to hand a bag of food out would be a welcome change.
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u/Last-Energy420 14h ago
Wow, they hand it to you? The ones here they yell your number and they’re gone before you even get out of your seat.
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u/EvilDarkCow 14h ago
At mine, they’ll throw your bag on the counter then disappear back into the kitchen without giving you your drink cup.
I know they’re overworked and underpaid, but it’s pretty annoying when I’m in a hurry and now have to stand and wait unless I want to run behind the counter and grab a cup myself.
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u/Then_Discount558 YELLOW 15h ago
then they need to move the fountain back to the kitchen
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u/destonomos 15h ago
Qt gas stations have 32oz fountain drinks for 59 cents. In just stopped getting drinks and stop by qt afterwards.
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u/heyitstism 15h ago
Get a gas station drink for $.59 and drink it at McDonald’s while making eye contact.
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u/Alternative_Demand96 15h ago
The workers don’t give a fuck lmao
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u/draggar 14h ago
Yep, and I bet they find the "no refills" policy just as stupid as the rest of us.
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u/BadAtExisting 14h ago
They hate it the most because they have to police the fountain that’s not behind the counter and listen to everyone bitch about the policy
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u/linemanshandset 14h ago
If I'm working at McDonalds, I probably don't get paid enough to care about that policy anyway. Maybe if I was a manager I would pretend to care from time to time.
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u/Technical-Agency8128 14h ago
Yup. I don’t care either. Most people don’t abuse it. So I won’t say a thing.
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u/BeigeVelociraptor 14h ago
"Oh, you're enforcing a policy? Well, I'LL CALL CORPORATE AND REPORT YOU."
I do not miss customer service.
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u/shoeless_doh 14h ago
Every single one of them is about to get hit with a barage of super Karen's and I bet not one of them makes it past the 5th person throwing a bitch fit before they just say fuck it and take down the sign (until they do move it to the back)
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u/MasterAd1460 14h ago
Sonic has the best drinks and they’re half off in the app
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u/Patient-Grade-6612 14h ago
Last time I bought a drink it’s was $4.17 for a 32oz sprite. Even at half price I ain’t getting no refills
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u/Absolute_Bob 15h ago
Better idea, stop eating McDonald's and drinking a fucking quart of soda.
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u/altroutes83 15h ago
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u/highfiveselfoh 15h ago edited 10h ago
Mine did.
Edit: how is this stupid fucking comment my most upvoted??????????
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u/gingerbeard1321 15h ago
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u/Suspence8 14h ago
It's unconstitutional.
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u/MrSmegmaMan 14h ago
Or at least unamerican... I mean sheesh our guttony is our biggest asset..
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u/evlhornet 14h ago
According to the Supreme Court it’s the most constitutional thing ever
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u/Otherwise_Post6163 13h ago
“We hold these truths to be self evident, that all fast food establishments must provide free refills 🥤”
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u/Kriscolvin55 14h ago
Ironically, most McDonalds that have their fountains in the back actually allow refills. Of course, not all of them do, but I travel a lot, so I’ve got a pretty decent sample size under my belt, haha.
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u/Specific_Praline_362 13h ago
This actually seems like a good compromise for the restaurant. They can still offer the free refills they're known for, but a lot fewer people will probably get them if they have to ask. Less kids playing in machines, people putting Sprite in the water cups, people mixing up nasty concoctions and then dumping them out and starting over.
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u/Same-Suggestion-1936 11h ago
All true but the syrup costs so little you could give away free drinks and barely notice. Soda has always been pure greed. They offer free refills because you already gave them $2 for less than a nickels worth of product. This is just the next step in the McDonald's greed, I've seen them track which fast food places are raising prices by how much and the only place that beats McDonald's is Taco Bell on price increases over the last ten years
Seriously the syrup costs nothing because by the time you get it and it's diluted with soda water there really isn't that much syrup in there. Soda syrup is like vanilla extract, you don't need that much to get the flavor
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u/Hydration__Nation 12h ago
Most if not all do this (unless super stingy franchise owner), they just want to eliminate abuse of refills as they know people are lazy and dont want to get up and wait at the counter for one.
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u/Outrageous_Year4617 14h ago
Well there are lots of videos of people getting into fist fights in fast food lobbies I think the real goal is to have you drive through and leave.
A lot of places are just locking their lobbies at this point.
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u/Technical-Agency8128 13h ago
I can see more just moving to drive through/ outside counter service only. You eat outside or in your car.
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u/RedditThrowaway-1984 14h ago
They recently announced that they were moving all the fountains behind the counter and ending free refills. I suspect too many people were getting water cups and stealing soda.
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u/AuntRhubarb 12h ago
When drink prices went from 99 cents to 3 bucks for ice and fizzy water, they were kind of asking for it.
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u/SnackBottom 13h ago
There was a woman who brought a giant bag in her purse and filled it. While drinks are one of the largest profit margin items in a restaurant, at some point, you will lose money if you allow people to walk out with 10x the expected amount.
We no longer live in a high trust society, and it's people who go to buffets and fill bags to bring home, people who intentionally waste large amounts of food, like the lobster guy, and people who ruin entire trays like the woman who was *tasting food off the buffet and putting the spoons back in the pans* who are to blame for it.
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u/archmage-khadgar 12h ago
makes me think of that post on the front page a week or so ago about the self-serve ramen place in south korea. it's basically got no employees on site, except presumably to show up and refill things. you buy it, make it, add toppings and clean up after yourself, and eat and leave. something like that seems like an insane concept when even in smaller towns in the US it would be trashed and looted in a short time
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u/NDeceptikonn 14h ago
When I was in middle school, my friends and are were getting a refill just halfway and the manager approached us and said “Is that water you’re filling up?” We told him no, we ate and just getting a small refill. He told us “dump it and leave.”
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u/Express-Praline8433 15h ago
yeah if customers cant use it anymore theres no reason for it to stay out front
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u/Doublestack2411 14h ago
Many of them already did. I see ppl come in the lobby all the time to just fill a giant cup they brought in, then leave.
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u/GetInZeWagen 15h ago
Maybe they mean "Sorry, no! Refills!"
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u/TheWorldDiscarded 15h ago
Lionel Hutz would tear them to shreds in the courtroom.
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u/fhrblig 14h ago
"I move for a bad... court.. thingy."
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u/shoeless_doh 14h ago
"objection your honor."
"On what grounds"
"It's devastating to my case"
"Over ruled"
"Good call"
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u/dinnerisbreakfast 14h ago
Your Honor, would the court be willing to grant me a short bathroom break?
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u/DarkenL1ght 15h ago
"Sorry? No! Refills!"
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u/froction 11h ago
"Oops, shouldn't have that health inspection logo here, either..."
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u/Budget-Rich-7547 15h ago
I don't drink Refills, I drink Coke but thanks for letting me know!
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u/HARCYB-throwaway 14h ago
Well I can't read anyway, so neither of those will stop me
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u/Hot-Sock3403 15h ago
Well, it won’t be long when they’re gonna pull that out. They did that at my local about a year ago and then eventually just pulled the drinks out of the lobby.
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u/bavindicator 13h ago
McDonald's will remove publicly accessible (refillable) fountain machines from all locations by 2032. "The fast-food giant is making this change to standardize the customer experience, improve food safety, and reduce theft. It also reflects shifting consumer habits, as the majority of orders are now placed via drive-thru, app, or delivery rather than in the dining room."
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u/xenotyranid 13h ago
Damn, that’s a lot of bullshits in one sentence.
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u/doubtfullyso 11h ago
This is the first time I have ever smiled while reading "I wish them the worst"
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u/sirbrambles 11h ago
The reason so much of their business now comes from the app is because it’s cheaper. The app’s prices are now the real prices and you have to pay extra to not use it.
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u/Saulthewarriorking 14h ago edited 11h ago
Hope you stopped going. I have. Fuck em. I hope they all close down
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u/bloomingbrandi 15h ago
It costs absolutely nothing to sell soda. Charging around $3(depending on where you go) is already outrageous. And now no refills? Just greedy ass corporations
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u/PJFohsw97a 13h ago
It's not about the soda. They want you to eat and leave.
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u/Dornith 10h ago
Reminds me of grad school. Whenever I had a stack of papers to grade,I would catch the bus to the local Mediterranean place, order lunch, and work through the papers with free refills.
After two or three times it occurred to me that this could be considered an abuse so I asked the owners if they were okay with me just sitting and grading papers. They were thrilled because I was such a loyal customer.
I do not understand managers who see paying customers as a problem.
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u/A_Refill_of_Mr_Pibb 5h ago
I do not understand managers who see paying customers as a problem.
McDonald's only cares about the real estate their buildings are on. They likely consider customers, on some level, to be trespassers.
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u/KettleShot 7h ago
My manager at a McDonald’s would terrorize the local youth if she thought they were violating the 30 minute policy. I mean some of them got banned for doing 500 large waters and they do kinda look the same with that haircut and the hat. But she just called the cops on some innocent kids that looked like them and had e-bikes
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u/SmegmaDreamcast 13h ago
My guess is this policy is intended more to keep people from hanging out in the store for hours than it is about the costs of a free refill. But maybe I'm wrong and they really are that cheap lol
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u/No-Invite-7826 14h ago
This isn't even remotely a corporate decision. I guarantee it's a manager or franchise owner doing this independently.
The margins on soda are already insanely high. It's like 2 cents to produce a cup of soda and they sell them for like 3 dollars. The amount of refills you'd need to even make a dent in that is enormous.
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u/ThatOneWIGuy 13h ago
When I worked at McDonald’s it cost them sub 1 penny per soda. It’s very cheap for them.
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u/Proper_Package_1225 12h ago
I worked at Coca Cola bottling company accounts payable department the only real expenses are bottle and water.
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u/snapbacks_N_tattoos 13h ago
Most McDonalds these days have moved the drink fountain to the kitchen to avoid this, which makes it seem like it is indeed corporate. I think it's more likely that the franchisee is just too cheap to have the fountain moved.
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u/Prestigious_View_994 14h ago
I don’t think people want to hear this but I’ll say it anyway.
I live in New Zealand and our government shut down the last food grade CO2 plant in our country, it is all shipped in now from overseas.
20 years ago, it was something like 6c to fill your cup, was a dollar a cup back then.
3 years ago, the cost of a can of coke was 69c, we charged $4
Cost of a cup was $4 but the fill now costed around 89c a cup.We offered your choice of cup, or can. Many people took the can as they wanted the fresh stuff and I also assume thought it cost us more. The high end refill person will get 3 cups, many only fill once or twice. The profit was there but less each time it was filled.
Added to a meal the drink was $2, which was majority of the drink sales.
I don’t know about other countries, but for us here, refills aren’t what they used to be and cans!bottles are now cheaper than postmix
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u/Val2K21 15h ago
Here in Ukraine there were never refills since they opened in the 90’s. When I once visited the US I was shocked that you can actually just grab another drink (or maybe even two more if you’re extra thirsty?) for free. Also I was thinking to myself “who pays for a large glass if you can refill the small one as many times as you like?” (Yes I was a student and every penny counted)
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u/sometimesthrowaway13 11h ago
Australian here, no refills here either, it's so bizarre to me lol. But like your other reply, I hardly ever finish my drink so it's no biggie.
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u/Sleepyllama23 12h ago
Yeah UK here. We’ve never had free refills. You just buy a drink and that’s it. I never finish mine anyway so I’m not bothered
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u/obscure_monke 11h ago
Same here in Ireland. I think I've been to one KFC that did refills, but you had to call someone to your table to refill your glass.
The cafe in a big tesco did them too. I was a kid and the first thing I noticed was how weird it was that the price difference between sizes was 5c and 10c.
I was in a mcdonalds here a few years ago and noticed some american students assume there were free refills while I was waiting for my order and got very interested in hearing how that was going to play out between them and the staff.
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u/gidimeister 11h ago
Same in South Africa. I don't miss what I never had. I understand, though, if Americans aren't happy with this.
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u/NoxiousAlchemy 11h ago
Yep, similar in Poland. I think KFC has the refills but honestly I very rarely order soda anyway and even if I do the amount is already so big I don't need a refill anyway. Where would I put it? Don't have a second stomach, lol.
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u/teRi9229 10h ago
Took depressingly too long to find a comment from another non-american. The "outrage" over this is just crazy.
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u/Working_Rise8592 15h ago
Frutopia??👀👀 what area are you in?! That stuff is the GOAT
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u/murtadi007 13h ago
Sprite mixed with (red) fruitopia is a delicacy in Toronto, everyone has their favourite ratio.
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u/TraderRoyce 15h ago
Canada!
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u/Disastrous_Long_9209 14h ago
The way I would have switched to French if I somehow got caught. If McDonalds is that serious, où la texte française ? I read no l’anglais
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u/Clean-Juggernaut-229 15h ago
fuck them. do it anyway. thats .07 cents worth of soda, Greedys shit
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u/Ok_Builder_4225 15h ago
"Sorry, didnt see the sign."
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u/eggyrulz 14h ago edited 13h ago
"No habla ënglës"
Edit: reddit seriously autotranslated that? Really?
Edit2: lets see if some unusual dots can trick the translate
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u/Tomytom99 15h ago
Yeah, I don't feel anything grabbing a refill or two when I paid $2 for maybe $0.25 of stock.
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u/I_hate_all_of_ewe 15h ago
If you wanna be generous, they're probably more concerned about the people who come in just to "refill" their containers and who just loiter and don't buy anything.
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u/Aggravating_Fact_857 15h ago
No you’re greedy for wanting free refills. That .07 is for the CEO’s bonus /s
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u/latticep 14h ago
Aren't these decisions usually made by the franchise owner? Some are real penny pinchers
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u/Doismelllikearobot 15h ago
Are you ok with that or are you going to stop patronizing McDonald's?
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u/Accomplished_Role239 15h ago
hahahahaha, no. they will never stop consuming
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u/droolycat 14h ago
Everyone complains about this stuff, but keeps going back. Drives me crazy. If you want anything to change, STOP giving them your money!
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u/No-Requirement-7355 15h ago
fuck em refill it anyway
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u/the_ninja_cow 15h ago
Stop going to McDonald’s. Food is terrible and overpriced.
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u/cmanderson23 15h ago
It’s absolute trash and so so expensive for what it is. I realized I cold basically take my kids to the local 99 restaurant for almost the same price. Crazy how expensive it’s gotten
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u/drifloony 15h ago
McDonald’s manager here. You have to be more lenient with them. All they’ve ever known for the past 20 years is being trash so give them a little grace 😔
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u/EatShitLosers 15h ago
local 99 restaurant
Hello fellow new englander! (Unless you're going to one of the 6 Ninety-Nines in New York)
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u/ironicmirror 15h ago
It's not free, I'm just collecting soda as my payment for dispensing the drinks myself instead of having an employee do it.
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u/Acceptable_Slice_325 15h ago
Literally my greatest joy at a fast food place is free refills. If they don't have that, I have zero reason to ever go there again.
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u/JeffBoyardee69 15h ago
In my experience there’s never employees in the front anyways. Treat yourself to a refill.
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u/BigNutDroppa 15h ago
Wait, where are you that a McDonald’s has Barqs Root Beer?!
I wanna be there!
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u/BlindedAce 15h ago
As if the staff are gonna care lmao. Just refill it and move on or stop giving them business.
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u/Illustrious-Watch896 12h ago
Who’s gonna stop you? The people behind the newly built counter wall that completely stops them from seeing you?
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u/never_shit_ur_pants 15h ago
As a European, I’ll say that we don’t have this option, that when I lived in the us I was surprised that you guys do have this option and that how is it even possible to want to have ANOTHER cup of soda after you quenched that big American cup.
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u/ziggurqt 11h ago
Yeah. I mean, one cup of sugar was always enough anyway. Who the fuck needs MORE of this?
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u/glormosh 11h ago
The weirdest thing in the world is that fountain drinks are where they have the best margins and where realistically filling someone up with an extra cup is massive perceived value.
Absolute weirdest hill to die on.
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u/MaximusHomerdrive 11h ago
I think they're actively trying to make people dislike them. Their restaurants look like a prison now, a big mac is $20. The no refills on soda is just another nail. I'm done with fast food that's just as expensive as a regular restaurant now. I'm kind of surprised they haven't started asking for tips, too.
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u/miguelag08 15h ago
Makes sense the item they have the highest profit on is the one they gate keep the most. Corporate greed on full display
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u/ArrowheadDZ 11h ago edited 4h ago
They actually give a rationale in their press releases... "We are discontinuing free refills at our stores because our customers overwhelmingly prefer that the in-store and drive-up experiences are consistent with each other."
They literally have been saying that, for over a year now. It's not insane that they changed policies. It's insane that they have used this rationale without running it by a focus group first, who would have laughed them out of the room.
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u/McNasty420 15h ago
The McDonalds up the street from me doesn't have chairs anymore.
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u/JacketAffectionate74 15h ago
Hold up yall got fruitopia? I haven't seen fruitopia in 20+ years!
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u/Organic-Staff-7903 15h ago
I miss strawberry frutopia so much. I hate blue Powerade that replaced it.
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u/TROGDOR_X69 15h ago
that sign aint stopping me.
protip dont take the re fill until your ready to leave. make it the LAST thing you do. xluck you xD
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u/maybach320 15h ago
McDonald’s, we can’t afford refills on are regular size drinks. Meanwhile Movie Theaters, do you have $10 and want 5 gallons of pop? Sure you can refill.
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u/Odd_Work2542 15h ago
I no longer buy drinks anywhere for this reason stupid prices
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u/KyoShunsui 15h ago
The day that my local McDs denies me a refill is the day I stop going to McDs. Can't deny that I still love their breakfast, but not enough to be denied a basic that all fast-food companies provide, especially over the cheapest thing they sell. I'm pretty sure extra condiments are worth more than a refill.
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u/LastBossTV 15h ago
Drinks are the biggest markup there is in the industry. We're talking pennies in materials per drink. Why in the world would they end refills when it near definitely will lead to the loss of customers?
Saving a penny to lose a dollar. Foolish business.
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u/Civil_Ad4544 15h ago
Me when I get my free refills